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Duke Energy Customers, Need Help Paying Your Bill?

PLAINFIELD, Ind. – Duke Energy is providing $300,000 in energy assistance funds to help qualified Indiana customers who may be struggling to pay their energy bills during the pandemic. The company also is emphasizing that eligible residential customers can avoid disconnections for nonpayment if they establish a payment plan, which can now extend up to 12 months. Qualified Duke Energy customers who need help paying electricity bills can receive up to $300. Eligible customers can avoid disconnection for nonpayment by establishing payment plans Duke Energy Indiana provides $300,000 in energy assistance funds to help customers during pandemic Recipients of the Duke Energy funds must be Duke Energy customers and meet income-eligibility requirements. The company also encourages eligible customers to establish a payment plan, if needed, for any outstanding balances to avoid disconnection. If customers are behind on their Duke Energy bills, they should contact the company right away at 800.521.2232 to talk with a customer service representative to establish payment arrangements. Payment plans can also be established online. Click here for more information. Federal initiatives such as the Low-Income Energy Assistance Program (LIHEAP) provide home energy assistance to help eligible low-income households meet their home heating and/or cooling needs. These federal funds received hundreds of millions of dollars as part of the federal stimulus initiative. Indiana’s next funding cycle for the program opens Sept. 1. To apply for the Energy Assistance Program, customers should contact their local service provider. Click here to find a listing of service providers by county.

Contact: Angeline Protogere Office: 317.838.1338 | 24-Hour: 800.559.3853

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